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Booking information

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We do not charge a booking fee.  Payment will be by credit or debit card via Paypal (although you do not need to have a Paypal account) and tickets will be immediately available for you to download and print off at home.  Alternatively, for a small fee, they can be posted out to you – please allow 3-5 working days for delivery.  Please note, if you choose the postal option when booking within 5 days of the performance, your tickets will be held on the door ready for collection.  Please ensure that you arrive in plenty of time to collect them.

Payment Information:

1. Privacy Policy - we do not store credit card details nor do we share customer details with any 3rd parties

2. Delivery Policy – once payment has been made tickets are available for immediate download.  If you are unable to print at home and have chosen the post option, tickets will be posted out to you within 3 working days

3. Refund / Cancellation Policy – Should change(s) to the event become necessary owing to unforeseen or unavoidable causes or in the very unlikely event that an event has to be cancelled or abandoned, we will make every endeavour to rearrange it and offer tickets for the alternative performance. 

All ticket holders will be notified of any changes if practicably possible.  Should re-arrangement not be possible we will fully refund the face value of the ticket and any booking fee paid.  We regret that we are unable to offer refunds in other circumstances.

4.  You can contact us by email (stmichaelfestivals@gmail.com), by phone (020 8994 1380) or by post (Parish Office, Priory Avenue, London W4 1TX).